FAQ

branded cart Packages

  • To ensure a seamless experience and meet our lead and turn around times, we require the following notice to confirm the booking, allowing us to tailor the services to your specific needs and schedule.

    SIGNATURE PACKAGE: 30 DAYS MINIMUM

    BRANDED PACKAGE: 70 DAYS MINIMUM

    FULLY BRANDED: 90 DAYS MINIMUM

    *If your desired date expired the minimum lead time, please contact us for a more accurate response.

  • No, we currently do not offer drop-off, our team will deliver, set up and service your event, ensuring that your treats and service exceed your expectations. We believe that our personalized service is an important part of what sets us apart, and we're committed to providing a high-quality experience for our clients.

  • Yes, any final changes must be made 20 days prior to the event.

  • We currently do not offer any tasting, but you may participate on upcoming public events & brand activations.

  • All our services are a minimum of 3 hrs. If your event timeline requires for a shorted service, we can not adjust the quote at a discount, our quotes are based on the number of attendees and project scope, not by the hour.

DELIVERY & INSTALLATION

  • Any external decorations are only permitted if they have been specifically provided, coordinated, or pre-approved by Wheel The Brand, any unauthorized decorations or installations may result in a violation fee and damage fee (if applicable), as Wheel The Brand is responsible for maintaining the integrity and appearance of the brand. To ensure a seamless and enjoyable experience, please refrain from installing external decorations without prior approval.

  • Depending on the service booked, the average area needed is 5X5 per service, per cart.

  • To ensure the successful delivery of our carts, we kindly request that you provide clear and clean paths of at least 4 feet wide for our carts to pass through, as we will not be able to navigate through muddy or congested areas to avoid any potential damage or delays.


    "Please note that if there is any difficulty or complexity involved in delivering your event, such as a remote or hard-to-reach location, we may require an additional labor fee to ensure timely and safe delivery of your order."

    DIFFICULT DELIVERIES INCLUDE:

    • Up & Down Hills

    • Stairs (More than 2 steps)

    • Gravel Trails (Longer than 3ft)

    If client withholds delivery specifications without prior coordination with our team, the event will be considered cancelled and no refunds will be issued.

  • Yes, an early drop off service fee will apply.

  • 45 minutes per cart.

  • We require a 3 pocket outlet and wattage of at least 1200 watts per cart.

    Boba service does not require power.

  • We can supply you with a power generator for an additional fee.